Refund policy

Refund Policy

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Our sales channel is very different to your usual shop-based or online experience. We don't have any retailers, nor do we have a simple online shop where you can buy one of our cabs on a whim. Instead we prefer to act in a consultative manner to ensure you get the cab to suit your needs - and a number of customers can confirm that although they may have contacted us to buy one model we ended up selling them a different (and often less expensive!) cab because we thought it would be a better fit. We believe in spending time learning about the music you play, the venues you need to fill and the tones that inspire you whilst taking into account the pros and cons of your current gear, so that we can provide you with the most suitable product from our extensive range.

The one month trial

We also believe that the only way to find out if a bass cab is right for you is to play it on a gig - loudspeakers are rather non-linear devices and what might sound lovely at shop loudness may sound completely different when turned up to compete with a drummer. We therefore have a one month trial policy. Buy a cab, use it for a month and if you're not totally happy then we will have it collected and give you a full refund bar the return shipping (in the UK this is £30 for our smaller cabs, £40 for the larger cabs). Just as we expect you to take advantage of our knowledge when ordering a cab, please use us once you have the cab in your hands: If you can't get the tone you want then ask us for help.

*Due to shipping costs we can only offer this one month trial period for customers within Europe.*

Tell us what you need and we'll work out what we can do for you - we are experts!
You may be rather daunted by the sheer amount of information on our website - please don't feel you have to read or understand any of this if you're interested in buying one of our cabs! We like to educate and inform to help bassists get the most out of their gear but if you're buying a Barefaced cab then you are paying for our expertise to analyse your needs and recommend the best cab to suit - and we might even just tell you to save your money and give you some advice on how to get the best out of what you already own

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the original packaging.

Custom cabs are non-refundable.

To complete your return, we require a receipt or proof of purchase.

Shipping Damage

If an item has been damaged in transit please notify both us and FedEx

Please do not send your purchase back to the manufacturer without communicating with us first. It may affect your eligibility for a refund.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at barefacedbass@gmail.com.

Shipping
To return your product, you should mail your product to: Unit c, Level 1 North Brighton GB BN1 4GH

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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